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DELIVERY & RETURNS
Your order will be sent out via DHL Courier Service, but please allow a longer delivery time than usual (for the UK, please allow 7-10 days). However, if immediate delivery is essential, please call 01263 713642 or 01263 711500 to ensure the item is in stock and priority is given to your delivery. Additional delivery charges may apply.
Product Availability and Stocking
We make every effort to stock a reasonable quantity of each item listed on the website. However, we have elected to provide a wide choice to our customers and therefore, it is not always possible to stock sufficient quantities to guarantee immediate despatch. When we receive an order, we will endeavour to despatch the item to you within 7 working days. If we cannot despatch the item within 7 working days, then we will contact you to tell you our anticipated date for despatch and allow you to reconsider your order. If ordering for Christmas, we suggest that you allow 10 working days for us to arrange delivery.
Invoices & Receipts
We will send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as gifts. In these cases, we send a separate receipt direct to the purchaser.
Returns - Satisfaction Guarantee
We want you to be completely satisfied with your purchases from The Tannery website. If you are not satisfied with the goods you receive, you may return them to us within 60 days and we will give you a full refund, provided that the goods are returned to us in good condition. The purchaser must bear the cost of return postage or courier, unless the goods were damaged prior to receipt OR our product description was misleading, in which case we will refund your return postage costs. No refunds are available on Gift Vouchers. For more information please refer to the 'Shipping and Insurance' and 'Accuracy of Information' pages.
*Please note that all returned orders, on receipt of delivery, will be placed in quarantine for 48 hours. Once the quarantine period is over, the customer refund will be processed and the product will be sanitised and placed back into stock.
If you have any queries about delivery or returns, please telephone The Tannery on 01263 713642.